SmallBizGenius Analysis
Buckle.com, an online retailer specializing in clothing and accessories, receives mixed feedback. While some customers praise the helpfulness of in-store staff and the unique styles offered, many others report issues with online order fulfillment, returns, and product quality.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
4.5/10Many reviewers express dissatisfaction with Buckle's customer service, citing long wait times, unhelpful representatives, and difficulties resolving issues with returns and refunds. Some reviewers specifically mention negative experiences with online customer service, while others praise the helpfulness of in-store employees.
30 reviews mention thisReturns & Refunds
3.0/10A significant number of reviewers report problems with Buckle's return and refund process, including long processing times, delays in receiving refunds, and difficulties obtaining refunds for returned items. Some reviewers also mention issues with return shipping costs and policies.
25 reviews mention thisProduct Quality
4.0/10Several reviewers express concerns about the quality of Buckle's clothing, particularly jeans, stating that they rip easily or fall apart after only a few wears. Some reviewers note a decline in quality compared to previous years.
20 reviews mention thisIn-Store Experience
8.0/10A number of reviewers praise the helpfulness and friendliness of Buckle's in-store employees, highlighting their attentiveness and willingness to assist customers with finding items and making purchases. Some reviewers specifically mention positive experiences with store managers.
15 reviews mention thisOnline Order Fulfillment
3.5/10Several reviewers report issues with online order fulfillment, including incorrect items being shipped, orders arriving late, and difficulties with address changes. Some reviewers also mention receiving items with security tags still attached.
12 reviews mention thisBuckle Credit Card
2.0/10Several reviewers express frustration with Buckle's credit card, citing unexpected late fees, difficulties with payments, and account closures due to inactivity. Some reviewers also mention negative experiences with Comenity Bank, the card issuer.
8 reviews mention thisShipping Costs
3.0/10A few reviewers complain about Buckle's shipping costs, particularly the lack of free shipping for card members and the expense of return shipping.
5 reviews mention thisPros & Cons
What Customers Love
"The employees there are the best ever! Whenever I go in there they are so helpful in finding me what I need. They go up and beyond. I would give them more than 5 stars if I could. Best buckle store ever!"
"Clothes are very stylish..."
"I shop here frequently. I love the jeans and capris and they even hem them in house for no extra cost."
"They were quick to ship kept me updated and informed"
"While I was there, I was looking for some jeans for my husband. The manager that helped me was so great! I ended up purchasing 3 pairs of jeans. The guidance was appreciated. I will go there from now on to purchase any jeans. They were helpful, polite, energetic. I can't say enough great things. When I had to order online my purchase came quickly. I couldn't be happier!"
Common Complaints
"I have never had a good experience with Buckle and it sucks cause I have credit card here and think they have cute stuff.My online orders are always late, despite paying for expedited shipping."
"Its going on 10 days now and still no sign of the price back on my bank account yet. Ive Never dealt with any company before that would take this long, and i even called them 2 days ago to see if they received the jeans back yet and they claimed 'Yes' they have. Well so whats the freaking hold up!!"
"HORRIBLE CUSTOMER SERVICE! Five attempts made to return a pair of jeans purchased online - two via phone and three emails. First phone call placed on hold 58 minutes! Ridiculous!"
"Only jeans I own is buckle but that’s about to change ! I buy all my jeans from here I have about 50 Pair and I don’t wear my jeans all the time and I have a pair that is falling apart at the back pocket and because they are out of the 1 year date they will not do anything you pay 200.00 for jeans and this is how they treat you very unhappy"
"This company will give you a credits card, easily, but they will charge you $30 late fee for $41 dollar bill. Plus, not only that. They charge you $2 for a paper bill and won't let you go paperless if you are late, so the fees just stack up."
Common Questions About Buckle.com
Answers derived from customer review patterns
Is Buckle.com legit and trustworthy?
Buckle.com is a legitimate online retailer, but customer reviews suggest a mixed experience. While some customers report positive experiences with in-store purchases and helpful staff, many others express concerns about online order fulfillment, product quality, and customer service responsiveness. Issues with returns, refunds, and unexpected credit card fees are also frequently mentioned. Potential customers should carefully consider these factors before making a purchase.
Based on 45 reviewsDoes Buckle.com have good customer service?
Customer service experiences with Buckle.com appear to be inconsistent. While some reviewers praise the helpfulness and attentiveness of in-store employees, many others report negative experiences with online customer service, citing long wait times, unhelpful representatives, and difficulties resolving issues. The company's responsiveness to online inquiries and complaints is also a recurring concern.
Based on 30 reviewsIs Buckle.com worth it for small business?
Whether Buckle.com is worth it for small businesses depends on their specific needs and priorities. If a business values unique clothing styles and has access to a local store with helpful staff, Buckle.com may be a viable option. However, the reported issues with online order fulfillment, product quality, and customer service responsiveness raise concerns about reliability and potential disruptions to business operations. Small businesses may want to explore alternative apparel suppliers with more consistent customer service and product quality.
Based on 20 reviewsWhat is Buckle.com's return policy like?
Buckle.com's return policy allows for returns of unworn items with tags attached, but many customers report difficulties with the return process. Common complaints include long processing times, delays in receiving refunds, and the cost of return shipping. Some reviewers also mention issues with obtaining refunds for items purchased online.
Based on 25 reviewsWhy are Buckle jeans ripping?
Several reviewers mention that the quality of Buckle's jeans, particularly BKE and Rock Revival brands, has declined in recent years. Customers report that the jeans rip easily, often near the back pockets or in the crotch area, after only a few wears. This suggests a potential issue with the materials or manufacturing processes used in the production of these jeans.
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